1. Introduction At comfyhome.eg, your privacy is our priority. We are committed to protecting your personal information and being transparent about what information we collect and how we use it. 2. Information Collection We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. Information collected may include your name, email address, mailing address, phone number, and payment details. 3. Use of Information The information we collect may be used in one of the following ways: To personalize your experience and respond to your individual needs To improve our website based on your feedback and interactions To process transactions To administer a contest, promotion, survey or other site feature To send periodic emails regarding your order or other products and services 4. Information Protection We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 5. Information Disclosure We do not sell, trade, or transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Refund & Exchange Policy
1. Refund Period We offer a 30-day refund policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 2. Eligibility for Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 3. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Shipping Policy
1. Shipping Methods We use trusted shipping partners to ensure your products reach you safely and on time. 2. Shipping Costs Shipping costs are calculated based on the weight of your order and the destination. They will be displayed at checkout. 3. Delivery Times We aim to dispatch all orders within 2-3 business days. Delivery times may vary based on your location but typically take between 5-10 business days.
